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Shopping Guide

 

Welcome to Auraverida (hereinafter referred to as "we"). We are an online store dedicated to providing high-quality furniture, including bedside tables, loft beds, kids tables, cribs, and nightstands. To ensure a smooth and secure shopping experience, please read the following guide carefully.

Preparation and Selection Before Purchase

Before placing an order, we recommend that you carefully review the product details to ensure the item meets your specific needs.

  • Measurements: Please measure your available space accurately. Detailed dimensions for all products, including loft beds and cribs, are provided on the product pages. Ensure the furniture will fit comfortably in your room and through any doorways or hallways.

  • Product Details: Review the material descriptions, assembly requirements, and care instructions. We strive to display product colors as accurately as possible, though monitor settings may cause slight variations.

  • Safety Considerations: For items such as cribs and high sleepers, please ensure they are suitable for the intended user's capabilities. We prioritize structural integrity and safety standards in our design and selection process.

Shopping Cart and Order Confirmation

Once you have selected your items, proceed to the shopping cart to review your selection.

  • Review Items: Check the quantity, size, and color of the bedside tables, desks, or beds in your cart.

  • Shipping Information: Please provide a valid and accurate shipping address. As we operate exclusively online, correct address details are crucial for successful delivery. We are not responsible for non-delivery due to incorrect address information provided by the customer.

  • Total Cost: Review the final price, including shipping fees (if applicable), before proceeding. The total amount shown is the final amount you will be charged.

Payment Methods and Completion

We offer a secure payment environment to protect your financial information.

  • Accepted Methods: We currently accept credit card payments, including Visa and MasterCard.

  • Payment Security: Your transaction data is encrypted and processed securely. We do not store your full credit card details on our servers.

  • Billing Information: Ensure your billing address matches the information registered with your card issuer to prevent transaction delays or cancellations.

Shipping and Delivery

  • Processing: Orders are processed promptly upon payment confirmation. You will receive a notification once your items have been dispatched.

  • Tracking: A tracking number will be provided so you can monitor the status of your shipment.

  • Inspection: Upon delivery, please inspect the packaging for any visible damage before accepting the shipment.

Returns and Refunds

  • Policy: We aim for your complete satisfaction. If you are not satisfied with your purchase, you may return the item within the specified return period.

  • Condition: Items must be returned in their original condition and packaging. Please contact us to initiate the return process before sending any items back.

  • Refund Processing: Refunds will be issued to the original payment method once the returned item is received and inspected.

Account and Data Privacy

  • Data Protection: We respect your privacy. Your personal information, such as your name, address, and email, is used solely for processing orders and improving your experience with us.

  • Security: We implement strict security measures to protect your data from unauthorized access. We do not sell or share your personal data with unrelated external parties.

Contact Us

If you have any questions regarding your order, product specifications, or our services, please contact our support team using the information below:

Address: 728 WEATHERSBY CHASE, HAMPTON, GA 30228-4867, United States
Phone: +1 (646) 262-2837
Email: contact@auraverida.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)