Payment Method
At Auraverida (hereinafter referred to as "we" or "us"), we are committed to providing a secure and transparent payment experience for all our customers purchasing bedside tables, loft beds, children's tables, cribs, and other furniture items. Below are the details of our payment processes and policies.
Credit Card Payment Process
We currently accept credit card payments, including Visa and MasterCard.
Process Initiation
To initiate a payment, please select your desired furniture items and proceed to the checkout page. You will be required to enter your credit card details, including the card number, expiration date, and security code (CVV), in the designated fields. We ensure that the checkout interface is streamlined for ease of use.
Payment Confirmation
Once the payment information is submitted, our system will request authorization from the card issuer. Upon successful authorization, the total amount will be charged. You will receive an order confirmation via email containing the transaction details and an order number. This email serves as proof of your payment.
Security and Data Protection
We prioritize the protection of your financial information and adhere to strict security standards.
Credit Card Security
All credit card transactions are processed using secure encryption technology. We utilize Secure Socket Layer (SSL) technology to encrypt data during transmission, preventing unauthorized access. We do not store your full credit card security codes on our servers after the transaction is processed.
Our Privacy Policy
We respect your privacy. The payment information you provide is used solely for the purpose of processing your order and preventing fraud. We do not share your financial details with unrelated entities unless required for the specific purpose of processing the transaction or complying with legal obligations.
Dispute Resolution
We aim to resolve any payment-related issues amicably and efficiently.
Resolution Services
If you recognize a transaction on your statement that you do not recall or if there is a discrepancy with the amount charged, please contact us immediately. We will investigate the matter and work towards a fair resolution.
Additional Help
If we are unable to resolve a billing dispute to your satisfaction, you retain the right to contact your credit card issuer for further assistance regarding chargebacks or dispute processes defined by your bank.
Communication and Support
We believe in keeping open lines of communication regarding your order status.
Information Updates
If there are any issues with processing your payment (such as a declined card or suspected fraud), we will notify you via the email address provided at checkout. We ask that you respond promptly to ensure your order is not delayed.
Billing Information Accuracy
To ensure successful processing, the billing name and address you provide must match the details on file with your credit card issuer. Discrepancies may cause a delay in shipment or result in the cancellation of your order. We reserve the right to verify the identity of the cardholder to prevent fraud.
Order Cancellation Due to Payment Failure
If payment cannot be captured or is declined by the bank, the order will not be processed. We will attempt to contact you to provide an alternative payment method. If no valid payment is received within a reasonable timeframe, the order will be cancelled automatically.
Currency and Taxes
All transactions are processed in the currency displayed at the final checkout. The total amount charged includes the price of the product and any applicable shipping fees. Please review the total amount carefully before confirming payment.
Contact Information
If you have any questions regarding our payment methods or need assistance, please contact us using the details below:
Address: 728 WEATHERSBY CHASE, HAMPTON, GA 30228-4867, United States
Phone: +1 (646) 262-2837
Email: contact@auraverida.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)